Terms of Service

These Terms of Service are an agreement between you and Tactical Edge AI LLC, the operator of Vectory. They apply to vectoryai.com, app.vectoryai.com, and the hosted applications, APIs, evaluation work, and support we provide under the Vectory name (the Services).

By using the Services or accepting an order for them, you agree to these Terms. You must be at least 18 and able to enter a binding agreement. If you act for an organization, you must have authority to accept these Terms for it and are responsible for its authorized users.

An executed order form, statement of work, or data processing agreement takes precedence over these Terms for the subject it expressly covers. The Privacy Policy explains our data practices; the AI Policy explains our approach to evaluation and human oversight.

Vectory helps teams evaluate LLM applications, retrieval systems, and agents using datasets, traces, metrics, model-assisted judgments, and human review. Available capabilities depend on your deployment and agreement. Support, implementation work, availability commitments, and private evaluations apply as described in your order.

Scores, findings, and reports depend on the examples, models, rubrics, and settings used. They can be incomplete or incorrect and do not establish that a system is safe, compliant, or suitable for every use. You remain responsible for reviewing results, selecting representative tests, and approving release and operational decisions.

Trial and preview features may change or end. We may maintain or modify the Services; any commitments for a paid engagement remain subject to its agreement.

Provide accurate account information and protect your credentials, session tokens, API keys, and connected provider accounts. Tell us promptly if you suspect unauthorized access. Your organization is responsible for assigning permissions, removing departing users, and deciding which data collaborators may access.

While you comply with these Terms and applicable payment obligations, you may access the hosted Services for your internal business purposes within your agreed usage limits. Do not transfer accounts or resell hosted access without our written agreement.

You must have permission to evaluate the systems and process the data you submit. You may not:

• Break applicable law, infringe another party’s rights, or submit data obtained without authorization.
• Bypass authentication, project permissions, rate limits, or other service safeguards.
• Disrupt the hosted Services, distribute malicious code, or probe infrastructure without authorization.
• Expose credentials or unnecessary sensitive personal information in datasets, traces, or support requests.
• Represent evaluation results as our certification or endorsement of your product.

Authorized adversarial test cases belong in the evaluation environment agreed for that purpose. They do not authorize attacks on Vectory infrastructure or third-party systems.

You retain your rights in submitted datasets, prompts, responses, retrieved documents, agent traces, annotations, and other customer materials. You grant us permission to host, copy, process, and transmit them as needed to deliver the Services you request, secure those Services, and fulfill the applicable agreement.

You are responsible for the notices, consents, licenses, and instructions needed for that processing, including any evaluation or training dataset release you authorize. Review data permissions before export or sharing. Revoking a permission cannot recall copies someone has already downloaded or undo training performed outside Vectory.

Providing data for evaluation does not by itself authorize a separate model-training project. Any training use must follow the applicable data permissions and agreement. Our handling of personal information is described in the Privacy Policy.

When you configure a remote model or integration, the content needed for that operation may be sent to that provider. Review its terms, data processing settings, and fees before connecting it. You must be authorized to supply any provider credentials and data used in that connection.

Third-party models and services may change, become unavailable, or return different outputs. Their separate terms apply to your use of them. Running Vectory locally does not make a remote model call local.

Paid access and professional services are governed by the price, payment schedule, usage allowance, and term disclosed in the order you accept. You are responsible for applicable taxes other than taxes on our income and for charges from provider accounts you connect.

Renewal, cancellation, and refund terms are those disclosed in your order. Automatic renewal applies only if included there. Unless your order or applicable law provides otherwise, fees already incurred are non-refundable. Changes to recurring fees will be communicated before the renewal to which they apply.

Vectory and its licensors retain rights in the hosted service, branding, and materials they supply. Your customer materials remain yours. Feedback you voluntarily provide may be used to improve Vectory without payment to you; that permission does not give us ownership of your datasets or confidential information.

The publicly released Vectory software is separately available under its MIT License. That license governs use, copying, modification, and distribution of the covered code. These Terms do not narrow those rights or require a hosted account for local use. Third-party open-source components retain their own licenses.

Each party will use reasonable care to protect non-public information received from the other that is identified as confidential or would reasonably be understood to be confidential. Access is limited to people and service providers who need it for the engagement and are subject to appropriate confidentiality obligations.

This obligation does not cover information lawfully known without restriction, independently developed, publicly available without a breach, or lawfully received from another source. Legally required disclosures are permitted, with notice where legally allowed. Any separate confidentiality agreement continues to apply.

We may restrict access when reasonably necessary to address compromised credentials, unlawful activity, material violations of these Terms, or overdue payment. Where practical, we will notify you and allow the issue to be resolved. You may request account closure through our contact form; any committed paid term is governed by your order.

Arrange needed exports before your access ends. Contact us about return or deletion of hosted data; availability and retention depend on your agreement and the Privacy Policy. Ending hosted access does not end rights already granted under the MIT License. Accrued payment obligations and provisions concerning confidentiality, ownership, liability, and disputes survive termination.

Except for commitments expressly made in a signed agreement, the Services and evaluation outputs are provided “as is” and “as available.” To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not promise uninterrupted operation, error-free outputs, or that an evaluation will identify every defect. You should maintain appropriate backups and independent review for decisions that affect people, security, or production systems.

To the extent permitted by law, Tactical Edge AI LLC is not liable for indirect, consequential, special, or punitive damages, or lost profits, business opportunities, or data arising from the Services. Our aggregate liability is limited to fees you paid us for the affected Services in the twelve months before the event giving rise to the claim. These limits do not exclude liability that applicable law does not allow us to exclude.

You agree to defend and indemnify us against third-party claims resulting from materials you were not authorized to provide, your unlawful use of the Services, or your infringement of third-party rights. We will give prompt notice and reasonable cooperation, and you may not settle a claim in a way that imposes an admission or obligation on us without our consent. Additional indemnities in a signed agreement govern the engagement they cover.

Virginia law governs these Terms, excluding its conflict-of-law rules. Before starting a proceeding, each party will give written notice of the dispute and allow thirty days for good-faith resolution.

Unless your signed agreement or applicable law requires otherwise, unresolved disputes will be decided by one arbitrator under the American Arbitration Association’s Commercial Arbitration Rules in Fairfax County, Virginia. Small-claims matters and requests for urgent relief to protect intellectual property or confidential information may be brought in a court with jurisdiction. The parties agree to individual proceedings rather than class or representative actions to the extent permitted by law.

We will post changes here with an updated date and provide notice of material changes through the Services or available account contact details before they take effect. Continued use after the effective date means acceptance, subject to any signed agreement.

These Terms and applicable agreements form the agreement for the Services. If a provision cannot be enforced, the remainder stays in effect. A failure to enforce a term is not a waiver. Neither party becomes the other’s employee, partner, or agent.

For account, billing, or Terms questions, contact the Vectory team. Send formal legal notices to Tactical Edge AI LLC at legal@tacticaledgeai.com and identify Vectory as the relevant product.